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Privacy Statement

NetIQ is committed to preserving your trust and confidence. That is why we want you to understand how we handle information we learn about you from your visit to this web site, what measures we take to safeguard that information and our commitment to data security. Because your privacy is important to us, NetIQ will not sell, rent or trade your personal information collected on this site except as outlined in this privacy policy. This privacy policy describes our privacy policies for www.webtrends.com. Other NetIQ sites, including but not limited to www.netiq.com and www.webtrendslive.com, may have different policies.

Names, phone numbers, e-mail, credit card numbers, mailing addresses, and other personal information are collected only as part of explicit registration processes such as purchasing or registering products, requesting additional information, trial downloads, or registering for one of our training courses or events. This information allows us to process and fulfill your order, to register your subscriptions and contact you if we need additional information. We also use this information in conjunction with cookies in order to help us better understand individual customer needs and behavior, as well as to tailor web site content and marketing messages to your interests.

We will not make your personal information available to anyone, with the exception of our resellers and other affiliates, without your express consent unless NetIQ has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of NetIQ; or (3) enforce the agreements with you.

We may also use the information we collect to notify you about important new releases, new WebTrends or NetIQ services, and offers we think you'll find valuable. By registering you agree to allow us and our Distributors and Resellers to contact you for promotional purposes.

When you submit feedback on our products via the feedback command, we also ask for your e-mail address. This is to allow us or one of our resellers or partners to contact you if there are questions about your feedback.

You may have your name removed from our e-mailing list at any time, by visiting http://www.webtrends.com/remove.asp and entering your e-mail address.

To change account or contact information collected at webtrends.com, please call a WebTrends sales representative at 1-888-932-8736.

When you place orders or register your account information at webtrends.com, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we have implemented industry standard security mechanisms to protect from loss, misuse and unauthorized access, disclosure, alteration and destruction.

WebTrends.com does not currently knowingly collect, use or disclose personally identifiable data on children under the age of 13. In the event that WebTrends.com were to collect, use or disclose personally identifiable data on children, we are committed to compliance with the Children's Online Privacy Protection Act of 1998 ("COPPA"), including but not limited to verifiable parental consent, choice regarding disclosures to third parties, and parental access to information.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. They allow us to better analyze our site traffic patterns and to provide improved content, advertisements, products and services. They also allow us to refine and enhance visitor registration and to add personalization. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that if you would rather not store the information for future use. If you decide to not to accept cookies, you can still use most of the features of our web sites, including purchasing items.

NetIQ will not sell, trade, or rent your personal information collected at webtrends.com to others except as outlined in the privacy policy. We may provide aggregate and individual statistics about our customers, sales, traffic patterns and related site information to reputable resellers and other partners. We may also provide information to our resellers and other partners to use to contact you for the purpose of marketing WebTrends and NetIQ products. Distributors and resellers are independent third parties who are authorized to sell our products. NetIQ takes steps to protect the confidentiality, privacy and security of personal information communicated to these third parties. How distributors and resellers handle your information, however, is not subject to the exclusive control of NetIQ and these third parties are not subject to this privacy statement.

We are committed to preserving your trust and confidence. We use the information we collect to better understand your preferences and enhance your overall experience on our web site. We do not sell, trade or rent your personal information to others except as outlined in this privacy policy.

By using our web site, you consent to the collection and use of this information as outlined in this privacy policy. We may change our privacy policy at any time and without notice. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.